Questions?

Please read the FAQs below. If you can’t find the answer you’re looking for, please contact us here.

Shipping & Delivery

  • We offer a 30-day return policy on all unused items in their original packaging. Please contact our customer service team to initiate a return.
  • Standard shipping typically takes 4-7 business days. Express shipping options are available at checkout for faster delivery.
  • Yes, we ship to most countries worldwide. International shipping times and costs vary by destination.
  • Once your order ships, you'll receive a tracking number via email. You can use this number to track your package on our website or the carrier's site.
  • We accept all major credit cards, PayPal, Apple Pay, and Google Pay for your convenience.
  • Orders can be modified or cancelled within 24 hours of placement. Please contact us as soon as possible if you need to make changes.

Returns & Exchanges

  • We are working hard behind the scenes to get our products in and out of our fulfilment centres. We strongly encourage that you send through a photo of your receipt from the post office as proof your return has been lodged. As soon as we have this information, we can action either your exchange or refund immediately! If you forget to grab this receipt, we will just need to wait until that one gets back to our warehouse before we can go ahead.
  • We’re sad to see you go! Should you receive a refund for your order, you will receive an email confirming this has been processed from our end. From there, it will take 2-5 business days to process into your account, depending on your bank. If it takes any longer than this, we would recommend contacting your bank or merchant directly.
  • Orders can be modified or cancelled within 24 hours of placement. Please contact us as soon as possible if you need to make changes.

Payment

  • Your privacy and security is our highest priority. We use Stripe and PayPal which are extremely secure and highly encrypted payment systems designed to protect customers and also hold merchants accountable.
  • We accept the good old-fashioned methods of payment, such as credit cards (Visa/Mastercard/American Express) as well as debit cards that can be used for online transactions. If you’re a bit more tech-savvy, we offer Google Pay, Apple Pay and PayPal
  • Unfortunately, we don't currently offer any split pay options (like Afterpay, Klarna or ZipPay). These are coming soon though!
  • Woo, it’s on sale - so you’re basically saving money (at least, that’s what we tell ourselves when something is on sale). Simply head to the checkout, and on the first page of the checkout there will be a box for you to enter your discount code in - make sure to click ‘Apply’! This is offered before the payment page so you’re totally aware of how much you can save. *Please note: Only one discount code can be used per order. If you are purchasing multiple bundles and discounts, we suggest placing separate orders. Strikethrough prices may consider the discount code mentioned in the description. Please check email offers for which items the code is applicable for (eg. specific products only).
  • All pricing for our store is listed in Canadian dollars (CAD).